Mai Le.

I lead UX teams, build design systems and work out how design fits with AI.

UX Manager at Cyara, where I built the Rocket design system. Seven years in enterprise software.

Impact

+100%

user satisfaction (scores from 3 to 6) after the Cyara UI modernisation

Now · 10 Nov 2026

Unified Look 2026, a cross-product UI/UX audit and redesign at Cyara, and design's place in our AI-driven development lifecycle

/now

Community

Vice President of Vietnamese Aussies in IT (VAIT)

Always happy to chat Say hello

Elsewhere

Selected work (03)

All work
Cyara · 2026

Designing with AI

Putting AI between design and code, so a small UX team keeps pace with AI-assisted engineering.

products compared and unified in one Figma file
6
AI adoption plan across four phases
3 mo
Cyara website hero, "the AI trust company for customer experience"
Cyara · 2024

Cyara Rocket design system

One accessible library for a whole product suite, governed across Figma, Storybook and Confluence.

Cyara Rocket design system cover
openshop · 2020

openshop e-commerce website and app

A rebrand that won a younger audience without losing the loyal one.

+142% users aged 18 to 24

openshop website and app mockup

How I lead

01

Systems over screens

Fix the component, not the page. Every Cyara team starts from the same accessible parts.

02

Teams that ship

I manage the UX team and still design. Clear ownership, short feedback loops, no design theatre.

03

AI in the loop

I'm defining where design sits in Cyara's AI-driven development lifecycle, and writing up what works.

Index