BNK banking app
UX audit and testing for BNK's rebrand from Goldfields Money, making the banking system more intuitive for customers and internal staff.
- Client
- BNK Bank (via Syncordis Consulting)
- Role
- UX/CX designer
- Industry
- Finance and banking
- Year
- 2021
Tasks: UX audit, workshop and demonstration facilitation, testing.
Background
BNK is an Australian bank, part of BNK Banking Corporation Limited (ASX:BBC). They may seem new, but they had been in operation for 37 years under the name “Goldfields Money”. Goldfields Money started life as a small, regional credit union in 1982 with a vision of becoming a national, digitally savvy alternative to traditional banking in Australia.
Over the course of 2021, it underwent a transformation into BNK Bank.
Scope
Upgrade the existing banking system into a more intuitive and user-friendly system for both end users and internal staff, focusing on both the rebrand of Goldfields Money into BNK on the front end, and improvements to back-end operations.
Process
When I joined, the project was already halfway through, so the design system was already set. My task was to perform testing and a UX audit on the current build, working alongside developers and the product team in sprints to deliver the final product on time.
