Resume.
About
I’m a UX leader with 7 years designing enterprise software, and I manage the UX team at Cyara. I built the Cyara Rocket design system, led a UI modernisation that lifted user satisfaction by 100%, and now define how design works inside Cyara’s AI-driven development lifecycle (AIDLC).
I started out in print, publication and branding design before moving into digital. These days I focus on researching, analysing and presenting design solutions and strategies that meet both user needs and business objectives.
I build with AI tools like Claude Code to prototype and test ideas, so the team can learn fast and stay aligned with engineering.
Skills
Experience
Vice President
Jan 2026 – Present- Help set the strategic direction of VAIT, a Melbourne-based nonprofit community for Vietnamese Australians working in IT.
- Lead community programs and meetups that connect members across industry, career stage and background.
- Coordinate volunteers and contributors across VAIT’s community channels and open-source projects.
- Represent VAIT with partners, sponsors and other community organisations.
- Apply UX and product thinking to improve the member experience across VAIT’s digital platforms.
Strategy Advisor
Jan 2024 – Jan 2026- Advised the leadership team on community strategy, priorities and growth.
- Helped shape the roadmap for events, member engagement and community programs.
- Guided partnership and governance decisions as the organisation matured.
UX Manager
July 2022 – Present- Lead and mentor a team of 3 to 7 designers and developers, setting UX vision, standards and review cadence across 7 products.
- Define UX strategy aligned to business goals, brand and user needs, working with Product, Marketing and Engineering to improve go-to-market fit.
- Present UI/UX direction and the AI transformation plan for design to the Chief Product Officer and C-suite.
- Defined the UI/UX team’s role in Cyara’s AI-driven development lifecycle (AIDLC): authored the playbook and onboarding guide, and documented AI-assisted design workflows with Claude, Figma MCP and agentic workflows, so designers adopt them quickly and stay aligned with engineering.
- Direct UX for Cyara’s agentic products, including real-time dashboards and load test reporting, and built interactive prototypes of the Agentic Cruncher dashboard and Agentic Load Test reports with Claude Code.
- Built internal user testing and a user feedback survey with Claude Code.
- Leading Unified Look 2026: a cross-product UI/UX audit and redesign spanning Core, Number Trust, Voice Assure, testRTC, ResolveAX, Botium and AI Observability, using AI from audit through to high-fidelity Figma mockups, built to WCAG 2.1 A and AA with a shared component library.
- Spearheaded Cyara Rocket, the company design system, improving consistency and cross-team collaboration.
- Led the UI modernisation project: 100% increase in user satisfaction scores (3 to 6) and 25%+ reduction in onboarding time (on average, from 1 month to 3 weeks or less).
- Leading the Pendo implementation plan (sessions, metadata, analytics, feature rollout) to give design and product usage data for decisions.
Lead UI/UX Designer
Sept 2021 – July 2022UX/CX Designer
Oct 2020 – Aug 2021Audited design frameworks and set design direction for banking client products (BNK, TSB, BOCI), running user testing cycles to support product scale-up.
UI/UX Researcher & Designer
July 2019 – Sept 2020Owned UI/UX and research strategy for the eCommerce website and mobile app, from pre-launch through re-launch and maintenance.